Hospitality
Technology that elevates the guest experience and maximises revenue per room.
The best hospitality brands win on experience — and experience increasingly depends on software. Palsoro builds property management systems, AI-driven revenue management platforms, and guest-facing mobile applications that help hotels, resorts, and serviced apartment operators deliver personalised stays, optimise rate strategies, and reduce operational costs across every property.
What you get
What Hospitality businesses
get with Palsoro
Custom Property Management System
A PMS built around your specific property type — from boutique hotels to multi-property resort groups — with front desk, housekeeping, reservations, and group block management in a unified interface.
AI Revenue Management
Dynamic pricing models that adjust room rates in real time based on demand signals, competitor rates, pickup pace, and historical booking patterns — maximising RevPAR without manual rate management.
Guest Mobile Application
Branded guest apps with mobile check-in/check-out, digital room keys, in-room dining ordering, concierge chat, and personalised upsell offers — reducing front desk queue times and increasing ancillary revenue.
Key benefits
Why Hospitality companies choose Palsoro
Higher RevPAR
AI-driven dynamic pricing consistently improves revenue per available room by 8–18% compared to static or manually managed rate strategies.
Reduced Operational Costs
Automated housekeeping scheduling, maintenance request routing, and check-in automation reduce staffing costs without compromising service quality.
Increased Ancillary Revenue
Personalised upsell offers for room upgrades, spa treatments, and dining — delivered at the right moment via the guest app — lift ancillary revenue per stay.
Better Guest Satisfaction Scores
Proactive service recovery alerts, rapid maintenance resolution, and personalised communication increase review scores on TripAdvisor, Booking.com, and Google.
Direct Booking Growth
A high-performing direct booking engine with loyalty incentives reduces OTA dependency and commission costs — improving net booking revenue per reservation.
Solutions we build for Hospitality
Custom Property Management System
Full-service PMS with reservations, front desk, housekeeping management, group block handling, reporting, and channel manager integration built for your property type.
AI Revenue Management Engine
Demand forecasting and dynamic pricing models that optimise rates across room types and booking windows, with competitor rate parity monitoring and pickup pace analysis.
Guest Mobile Application
iOS and Android guest apps with digital check-in, Bluetooth/NFC room keys, in-room service ordering, chat concierge, and post-stay review prompting.
Direct Booking Engine
High-converting booking engine with rate comparison display, loyalty rate access, package builder, upsell offers, and payment integration — reducing OTA dependency.
Loyalty & Membership Platform
Configurable loyalty program with point earning, tier benefits, free night awards, partner earn/burn, and personalised member offers across multi-property groups.
Channel Manager & GDS Integration
Two-way rate and inventory synchronisation across OTAs, GDS, metasearch, and direct channels — with configurable channel priority and overbooking protection rules.
Housekeeping & Maintenance App
Mobile app for housekeeping teams with room assignment, status updates, inspection checklists, and maintenance request submission — feeding live room status to front desk.
Our process
Our approach to Hospitality development
Revenue & Operations Review
We analyse your historical booking data, current rate strategy, and operational workflows to identify where technology can have the fastest and largest revenue impact.
System & Integration Design
We map your channel landscape, PMS replacement or integration requirements, and data layer needs — designing a system that improves operations without disrupting in-house operations during build.
Test Property Pilot
For multi-property groups, we deploy to a single pilot property first — refining the guest journey, staff workflows, and revenue model before rolling out across the estate.
Seasonal Launch Planning
We time go-live to avoid peak season disruption and include staff training, shadow-running periods, and 24/7 hypercare support through your first high-occupancy period.
Why Hospitality businesses trust Palsoro
Revenue Management Modelling Expertise
Our data science team has built revenue management models for hotels, serviced apartments, and vacation rentals — understanding the nuances of booking window dynamics, segmentation, and channel mix that generic pricing tools miss.
Guest Experience-Led Design
Our UX process involves actual hotel guests in testing — not just property managers. Guest-facing products need to work intuitively under the time pressure of a check-in queue.
PMS Integration Track Record
We have built integrations with Opera, Mews, Apaleo, Cloudbeds, and RMS — so whether you are replacing your PMS or building around it, we have relevant integration experience.
Yes. We build API integrations with major PMS platforms (Opera, Mews, Cloudbeds) and channel managers (SiteMinder, RateGain) to push AI-recommended rates automatically and pull live availability data for modelling.
We integrate with Bluetooth Low Energy and NFC-based door lock systems (ASSA ABLOY, Dormakaba, Allegion) to deliver mobile room keys through the guest app — with automatic key provisioning at check-in and revocation at checkout.
Yes. We build multi-property loyalty programs with centralised member profiles, cross-property earning and redemption, property-specific tier benefits, and a management portal for your loyalty team to configure offers and campaigns.
Most properties see measurable RevPAR improvement within 90 days of go-live, with the system paying for itself within 6–12 months through incremental revenue gains. We set baseline benchmarks during discovery to track this precisely.